Even the smallest IT issue can disrupt an employee’s productivity. With our ServiceNow ITSM foundation, EntaraDesk is our gold-standard managed services offering — a 24x7x365 Help Desk/Service Desk that listens, tracks, solves, and reports on user issues and requests.
The journey toward your best IT future continues as we engage in discussions in our quarterly Roadmap reviews, demonstrating and exploring business impact of root issues and honing in on key areas for improvement with a clear ROI.
The most strategic CIOs we work with are saying, “We’re doing well now, but we really want our Service Desk to be much more automated.” Moving toward a full Business Process Automation environment and a “Service Catalog” philosophy is fundamental to the future of IT service.
Using our comprehensive EntaraWorks platform, we track, maintain, and manage your organization’s workstations to ensure they are standardized for each user, and configured according to scalable standards.
Entara’s 24x7x365 Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.
Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.
In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.