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Headquarters: 190 S. LaSalle St., Suite 3800 | Chicago, IL 60603-3432

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IT Help Desk

Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.

Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.

In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.

We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.

Ready for a best-in-class help desk experience for your business users?

Latest News & Insights

Entara Announces New CEO, Ryan Ikeler, and Formation of Board of Directors

CHICAGO, IL – August 3, 2021  – Chicago, Ill. (July 22, 2021) - Entara, an industry leading Managed Service Provider (MSP), is proud to announce the next step in our company’s evolution: the promotion of Ryan Ikeler to

Entara Named One of Chicago’s Best and Brightest Company to Work For for the Fifth Year in a Row

CHICAGO, IL – June 25, 2021 – For the fifth year in a row, Entara has been named one of Chicago’s Best and Brightest Companies to Work For®. In order to

Entara Welcomes New Chief Information Security Officer, Ben Harel

CHICAGO, IL – August 26th, 2020 – Entara, a leading MSP and breach remediation provider, is pleased to announce the appointment of Ben Harel as Chief Information Security Officer. Ben,