IT Help Desk
Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.
Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.
In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.
We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.
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