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IT Help Desk

Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.

Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.

In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.

We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.

Ready for a best-in-class help desk experience for your business users?

Latest News & Insights

For the third time, Entara appears on the Inc. 5000 list of the fastest-growing privately held companies in the US

Inc. magazine revealed that Entara is on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies, for the third straight year.

Entara Welcomes New Director of Sales

Studies show a high correlation between firms that have significantly invested in technology and those that are the top-ranking firms in each field. This is part 1 of the 3 technology trends that top IT businesses are embracing to gain a competitive edge in 2019.

3 Technology Trends Top Businesses Are Embracing in 2019

Studies show a high correlation between firms that have significantly invested in technology and those that are the top-ranking firms in each field. This is part 1 of the 3 technology trends that top IT businesses are embracing to gain a competitive edge in 2019.