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IT Help Desk

Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.

Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.

In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.

We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.

Ready for a best-in-class help desk experience for your business users?

Latest News & Insights

Entara Recognized for Excellence in Managed IT Services

Entara, a leading IT Managed Services Company in Chicago, announced that CRN®, a brand of The Channel Company, has named Entara to its 2019 Managed Service Provider (MSP) 500 list

What Cybersecurity Strategies Can We Take from Our Armed Forces?

As the military has long known, and as breached enterprises figured out, it is not smart to have the same people who manage systems also audit them for cybersecurity holes.

Celebrating Female Entrepreneurs at the Learning from Ladies Who Launch Event

“I never dreamed about success. I worked for it.” – Estée Lauder Hard working women are at the core of some of Chicago’s most successful startups. On January 31, 2019,