Get the entara newsletter

  • This field is for validation purposes and should be left unchanged.

Headquarters: 190 S. LaSalle St., Suite 3800 | Chicago, IL 60603-3432

© 2020 entara | Privacy Policy

IT Help Desk

Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.

Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.

In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.

We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.

Ready for a best-in-class help desk experience for your business users?

Latest News & Insights

The Importance of Endpoint Security

The rise in cyber crime is more prevalent than ever  as a result of the Coronavirus (COVID-19) pandemic. The FBI has reported that cyber crime activities have increased by as

The Importance of Smarter IT Security Partnerships

Organizations rely on technology to empower their business and stay competitive in a fast-paced world that demands forward thinking and quick decision making. As businesses’ technological capabilities advance, so do

Coronavirus: Tips For Your Business Continuity Plan While Employees Work Remote

The Coronavirus (COVID-19) pandemic is changing the way businesses operate. As the virus spreads and public safety concerns grow, many organizations have mandated that employees work from home in an