Get the entara newsletter

Headquarters: 190 S. LaSalle St., Suite 3800 | Chicago, IL 60603-3432

© 2019 entara | Privacy Policy

IT Help Desk

Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.

Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.

In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.

We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.

Ready for a best-in-class help desk experience for your business users?

Latest News & Insights

Businessperson’s Guide to the IT Service Provider Landscape

(This is a shortened version of part 2 of the Businessperson’s Guide to IT Service Providers; full guide can be downloaded here) A great aspect of our market economy is

i.c.stars Capitalize 2019

Entara was honored to participate in the i.c.stars Capitalize 2019 event, bringing together over 200 C-Level IT executives, sponsors, i.c.stars alumni ​and ​board ​members. At this event, attendees ​shared ​and

3 Technology Trends Top Businesses Are Embracing in 2019

In every industry, companies need to be aware of foreseen changes in the technological world. This is the year that more widespread change is expected and top businesses, regardless of