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IT Help Desk

Entara’s 24×7 IT Help Desk has earned a reputation for being best-in-class, and we have the statistics to back it up.

Using our EntaraWorks platform, we track thousands of tickets a week to a successful, personalized completion. Our documentation and ticket classification work, however, is where the real gold is: We cull out trends and problem areas that can be addressed and permanently solved.

In fact, we believe so much in permanently solving root causes that we have senior engineers dedicated to just this function! It’s part of our united journey towards constant improvement and overall better IT managed services.

We also offer VIP Support as an add-on service. Our ticket classification assigns all tickets a priority level from 1 to 4. This system enables our engineers to address higher priority tickets faster. The VIP Support service allows you to identify VIP employees in your organization and guarantee that each ticket from these individuals is automatically placed at the top of our ticket queue.

Ready for a best-in-class help desk experience for your business users?

Latest News & Insights

Choosing a Managed Service Provider

As technology becomes embedded into the nooks and crannies of practically every business operation, having impeccably functioning IT is a paramount priority. However, most small to mid-sized organizations are not

Cloud Migration: What to Know Before Moving to the Cloud

As the IT environment continues to evolve, many business owners are realizing it’s unreliable and risky behavior to host their company’s on-premise or legacy infrastructure from a local data center.

For the third time, Entara appears on the Inc. 5000 list of the fastest-growing privately held companies in the US

Inc. magazine revealed that Entara is on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies, for the third straight year.